What To Do When It's All Your Fault

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Mistakes are going to happen in business – so how do you handle them? The customer is not always right but in some cases, they are. And as a business owner, you need to step up. An apology isn’t just saying “sorry”. There’s a true art to doing it right.

In this episode of The Big Picture Business Podcast, Dominica and Rory rip off the bandaid and share the mistakes they have made in their businesses. Then they dive deep into what to do when you make a mistake in your business and how to fix it properly so that your customers are still happy and want to continue working with you.

“You have to plan for the worst case, but intend for the best outcome.” – Rory Carruthers

“Make mistakes, fail fast and get back up again.” – Dominica Lumazar

Some Topics Discussed Include:

The absolute worst thing you can say to your client when you make a mistake
Why offering a refund is NOT the best strategy
The single most important strategy for making your client stick with you after a screw-up
The apology formula for getting past the mistake and building a deeper connection with your client
Simple—sometimes even illogical—strategies for dealing with negative reviews

Resources and Links Mentioned:

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